WHAT WE HELP PREVENT
The fraud.
The patterns behind it.
Return, refund and post-purchase abuse takes different forms. RETURNLOCK helps authorised retail teams understand the pattern, assess exposure and strengthen prevention.
08 categories- 01
DNA
Did-not-arrive claims that conflict with the wider fulfilment picture.
- 02
EB
Empty-box claims where the expected product is reported missing from the parcel.
- 03
Police report
Suspicious or falsified report documentation used to support a refund claim.
- 04
Burnt product
Deliberate damage presented as a legitimate product-failure or return case.
- 05
LIT
Abuse built around a parcel being treated as lost while in transit.
- 06
RTS
Return-to-sender flows exploited to create an unearned refund outcome.
- 07
WIR
Wrong-item returns where the purchased product is replaced by something else.
- 08
FTID
Manipulated tracking or return-routing information used to create a false outcome.
DEFENSIVE BY DESIGN
See the pattern.
Close the gap.
Terminology varies between retailers. The right scope starts with your data, your controls and the abuse your team is actually seeing.
Discuss your exposure