OFM
ONLINE FRAUD MANAGEMENT
UNDERGROUND PERCEPTION
“OFM IS BASICALLY
A JOKE.”
THE WIDER RETAIL LANDSCAPE
ACROSS THE WORLD
PRESENTER’S OBSERVATION
“Amazon is the
nr1 target.”
PRESENTER’S OBSERVATION
RETURN-FRAUD EXPOSURE
AMAZON.SE DATA MUST DEFINE THE BASELINENo public proxy is presented as measured loss.
NO UNVERIFIED AMAZON LOSS ESTIMATE
THE LANGUAGE OF ABUSE
METHODS DISCUSSED ACROSS UNDERGROUND COMMUNITIESIN VIEW
NO EXECUTION DETAILS · DEFENSIVE CONTEXT ONLY
FROM THE FIELD
DNA.EB.POLICE REPORT.BURNT PRODUCT.LIT.RTS.WIR.FTID.ONE AMAZON.SE EXAMPLE
0 KRREFUNDED.
Return shown as unprocessed for more than 30 days.
USER-SUPPLIED EXAMPLE · CONTEXT NOT INDEPENDENTLY VERIFIED
START AT THE RETURN CHAIN
FTID FIRST.
AT A TIME.
THE ROOTS.
THE OBJECTIVE
ATTACK
THE CAUSE.
REFUNDING SERVICES. COMMUNITIES.
THE NETWORK.
SERVICES.COMMUNITIES.
PEOPLE.
WHERE TO LOOK · WHAT PATTERNS MATTER
FROM THE OTHER SIDE
MORE THAN
HALF A DECADE.
UNDERSTANDING THE MINDSET.
THESE COMMUNITIES WORK.
AMAZON CHANGES SOMETHING.
SCARES THEM.
TOO MUCH ROOM
FOR ABUSE.
THE LOOP
IS NOT CLOSED.
HOW DO I GET AROUND
THE NEXT CONTROL?
I COULD HAVE USED
WHAT I KNOW DIFFERENTLY.
I DID NOT.
SO I WOULD RATHER
STOP MONEY
FROM BEING TAKEN.
PROPOSED TEST
0 MONTHS
TEST IT.AMAZON.SE · MY HYPOTHESIS TO TEST · NOT A MEASURED RESULT
AMAZON.SE VALIDATION
OWN DATANO PUBLIC LOSS OR SAVINGS ESTIMATE
MEASURE BEFORE.
MEASURE AFTER.
75% IS MY HYPOTHESIS · AMAZON VALIDATION REQUIRED
THE LOOP IS STILL
NOT CLOSED.
I DON’T NEED ANYTHING CRAZY.
THE RIGHT TEAM.
I’M NOT ASKING FOR
A NORMAL JOB.
FTID FIRST.
If we work well together, we continue from there.
THANK YOU.